Citibang

Problem Description:

Customer doesn’t see his corporate credit card account in internet banking. There is nothing I can do with that except creating incident ticket. Please, resolve this case and inform me if it’s possible. Thank you in advance

What can I do..

from a mail to production support team:

VT37078225 is being raised.

CM received an alert on 25th May saying that “There was a charge of XXX on your XXXXX MasterCard by XXXX”. Customer is not comfortable with the word “charge” as it was just an ordinary payment from her credit card (a credit card txn). Please investigate as to why the word “charged” was used. Thanks.

Pretty close to “Justin”:

Tech:

Hi King,
Pls assist with the cleanup of the list of original currency available for viewing in JFP and do advise all on the delivery date.

–>

King:

Hi G,
Can you please help to update the required currency codes to the existing list provided by S?

–>

GT:

Hi King,
Please let me know what help is required..

–>

King:

hi G,
Need your help to add the missing country currency codes to the existing list for JFP to update so that we can prevent future FCY display issue in txn description in JFP.

Boss:

King - Pls coordinate with J/K on the list of missing currencies and get the same updated in JFP.

King:

Hi J/K,
Please update the missing FCY codes to the existing list (provided below by S) for JFP update.
This update is required to clean up the available currency list and same will be displayed in txn description for FCY txns done by customers in overseas for LCY credit cards.

comments?

Where do you come from my friend?

KG>
Hi
You are from which Team??

AW>
hi
from dream team

KG>
lolzzz
I have a TIL under your name.. but not able to get your Application in QC

AW>
I am from business hence SIT TIL should not be assigned to me

KG>
oops

=

UAT

GT> So how is NFC? Working in UAT?

SK> hmm, ya, It’s working.. but not as expected..

Killin’time

GT> I’ll send summary for M6 (VTs) tomorrow

SP> ^o)
not needed pls

GT> you have one?
or you’re pretending that they dont exist?

SP> there are nothing like VTs in this world

GT> haha, get me to your world

SP> ya
planning

GT> o_O you wanna kill me?

SP> sometimes

GT> haha, good to know

SP> but there are some people whom i can kill anytime

GT>

we’ll do it… probably…

GT> Will you be able to take care of this soon please?

TA> Will send you the CSR in next one hrs , probably.